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Hosted Multi-Tenant IP Telephony Solutions In its most powerful application, XVP was designed, from the ground up, as a scalable telephony solution for Web Portal ISPs and/or Voice and Data Carriers. Built on carrier class hardware and software, offering database independence and industry standard protocol support, XVP is a workhorse. Proximo has created a unique and compelling OEM offering, which allows you to essentially "private label" the applications, from the color scheme all the way to language localization (including double byte).Multi-Tenant Deployments Proximo's XVP Multi-Tenancy features empower Service Providers to offer hosted call center services. Multi-Tenancy features like Tenant Self-Administration make managing hosted call centers easier and more cost effective for both Service Providers and their tenants. Service Providers benefit by being able to offload the day-to-day activities of administering a call center to their tenants. This makes XVP even more profitable to Service Providers by enabling them to focus on their core network operations. Tenants benefit by gaining control and flexibility to manage their own call center operations. Service Providers may optionally decide to offer, as an added-value service, professional management of these day-to-day activities on behalf of the tenant. This schematic diagram of how a service provider would deploy the platform shows three different types of tenants. The tenant examples are highly simplified to illustrate that a XVP "tenant" can have one location or many, and can use one type of agent or any combination of the three types. In all cases, the core contact center infrastructure is deployed in the service provider's network. Tenants need only the agents, the IP connections, and, optionally, the telephone connections.
System Level Multi-Tenancy Features
Tenant Level Multi-Tenancy Features
Scalability and Reliability Highly available and scalable platforms are important for users of all contact center technology platforms, and are an absolute requirement for service providers offering contact center technology as a hosted service to their customers. Proximo’s XVP uses a combination of n+1 redundancy and clustering technology to achieve high scalability and fault tolerance to accommodate the Service Provider’s requirements. The Ximo Servers are made fault tolerant by implementing clustering technology so that there is always a backup if something should fail. Even in the event that one of the Ximo machines should fail, the rest of the system will continue to handle the workload and process the calls as normal. The remaining server components are made scalable and fault tolerant using the n+1 redundancy model so that there are always enough servers to handle the workload if a server should fail. Standard load-balancing tools are used to evenly spread traffic across these servers and ensure that arriving calls continue to be handled gracefully even in the event of a failure. In an n+1 configuration, a single server failure will reduce the capacity to what can be handled by n servers. In a properly designed system, n servers will be capable of handling 100% of rated capacity. Therefore a single failure will not affect the rated system capacity. The use of n+1 for high availability explains not only the high availability strategy, but also the scalability strategy. All of the n+1 components operate independently, and there is no theoretical limit on how many of each can be deployed in one system. |
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